116 lines
5.0 KiB
HTML
116 lines
5.0 KiB
HTML
<!DOCTYPE html>
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<html>
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<head>
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<meta http-equiv="content-type" content="text/html;charset=utf-8">
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<meta name="viewport" content="width=device-width, user-scalable=no">
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<link rel="icon" type="image/png" href="../assets/images/3dviewer_net_favicon.ico">
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<title>Online 3D Viewer Frequently Asked Questions</title>
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<link rel="stylesheet" type="text/css" href="../o3dv/css/icons.css">
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<link rel="stylesheet" type="text/css" href="info.css">
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<!-- meta start -->
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<!-- meta end -->
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<!-- analytics start -->
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<!-- analytics end -->
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<script type="text/javascript">
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window.addEventListener ('load', function () {
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let questions = document.getElementsByClassName ('question');
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let answers = document.getElementsByClassName ('answer');
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for (let questionIndex = 0; questionIndex < questions.length; questionIndex++) {
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let question = questions[questionIndex];
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let answer = answers[questionIndex];
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question.addEventListener ('click', () => {
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if (answer.style.display === 'block') {
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answer.style.display = 'none';
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} else {
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answer.style.display = 'block';
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}
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});
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}
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});
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</script>
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</head>
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<body>
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<div class="main">
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<h1><a href="faq.html">Online 3D Viewer Frequently Asked Questions</a></h1>
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<p>
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Here you can find the frequently asked questions for <a href="https://3dviewer.net">Online 3D Viewer</a>.
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Click on a question to see the answer. If you can't find your answer here, feel free to
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<a href="https://github.com/kovacsv/Online3DViewer/issues">create an issue on GitHub</a>.
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</p>
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<h2>Model Loading</h2>
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<h3 class="question">No importable file found - what does that mean?</h3>
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<div class="answer">
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<p>
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It means that none of your files are importable. Online 3D Viewer tries to detect importable files
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by extension. Check if your format in the <a href="index.html#supported_file_formats">supported file formats list</a>, and make sure that you use the
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proper extension.
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</p>
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</div>
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<h3 class="question">Failed to load file for import - what does that mean?</h3>
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<div class="answer">
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<p>
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It means that an importable file format is detected, but the website failed to load the file. It usually
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happens when you try to load a model from an external url.
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</p>
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<p>
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To resolve this issue, check if your url works in a browser window.
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<ul>
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<li>
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If it works, it means that your url is ok, but the website can't access it. Usually it's caused by a <a href="https://developer.mozilla.org/en-US/docs/Web/HTTP/CORS">CORS (Cross-Origin Resource Sharing)</a> policy violation.
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It means that the server that hosts the model doesn't allow requests from a different origin. To resolve this issue, allow CORS requests on the server.
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</li>
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<li>
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If it doesn't work, it means that your url is wrong. Fix the url.
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</li>
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</ul>
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</p>
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</div>
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<h3 class="question">Failed to import model - what does that mean?</h3>
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<div class="answer">
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<p>
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It means that an importable file is found, the import process is started, but failed for some reason.
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If the error message doesn't help, <a href="https://github.com/kovacsv/Online3DViewer/issues">create an issue on GitHub</a>.
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</p>
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</div>
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<h3 class="question">Why does my model works fine locally, but not from an url?</h3>
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<div class="answer">
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<p>
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Usually it's caused by a <a href="https://developer.mozilla.org/en-US/docs/Web/HTTP/CORS">CORS (Cross-Origin Resource Sharing)</a> policy violation.
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It means that the server that hosts the model doesn't allow requests from a different origin. To resolve this issue, allow CORS requests on the server.
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</p>
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</div>
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<h2>Model Display</h2>
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<h3 class="question">Why is my model completely gray?</h3>
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<div class="answer">
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<p>
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Some file formats are coming with no material information (e.g. stl). These models will be visualized
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with a default gray color. You can easily change this color in the settings panel (<i class="icon icon-settings"></i>) on the right.
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</p>
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<p>
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Some file formats are coming in multiple files, and material information can be in a separate file
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(e.g. obj files are usually working with mtl files). Check the files panel for any missing files (<i class="icon icon-missing_files"></i>), and if you
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have the file, import it together with the main file.
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</p>
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</div>
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</div>
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</body>
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</html>
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