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94 lines
4.0 KiB
HTML
94 lines
4.0 KiB
HTML
<!DOCTYPE html>
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<html>
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<head>
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<meta http-equiv="content-type" content="text/html;charset=utf-8">
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<meta name="viewport" content="width=device-width, user-scalable=no">
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<link rel="icon" type="image/png" href="../assets/images/3dviewer_net_favicon.ico">
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<title>TellMe模型处理平台</title>
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<link rel="stylesheet" type="text/css" href="css/icons.css">
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<link rel="stylesheet" type="text/css" href="css/info.css">
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<script type="text/javascript" src="js/info.js"></script>
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<!-- meta start -->
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<!-- meta end -->
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<!-- analytics start -->
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<!-- analytics end -->
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</head>
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<body>
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<script type="text/javascript">
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GenerateHeader ('FAQ');
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</script>
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<div class="frame">
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<div class="main">
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<p>
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Here you can find the frequently asked questions for <a href="../index.html">TellMe模型处理平台</a>.
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If you can't find your answer here, please contact your internal support team.
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</p>
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<h1 id="model_loading">Model loading</h1>
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<h2>No importable file found - what does that mean?</h2>
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<p>
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It means that none of your files are importable. TellMe模型处理平台 tries to detect importable files
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by extension. Check if your format in the <a href="index.html#supported_formats">supported file formats list</a>, and make sure that you use the
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proper extension.
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</p>
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<h2>Failed to load file for import - what does that mean?</h2>
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<p>
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It means that an importable file format is detected, but the website failed to load the file. It usually
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happens when you try to load a model from an external url.
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</p>
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<p>
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To resolve this issue, check if your url works in a browser window.
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<ul>
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<li>
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If it works, it means that your url is ok, but the website can't access it. Usually it's caused by a <a href="https://developer.mozilla.org/en-US/docs/Web/HTTP/CORS">CORS (Cross-Origin Resource Sharing)</a> policy violation.
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It means that the server that hosts the model doesn't allow requests from a different origin. To resolve this issue, allow CORS requests on the server.
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</li>
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<li>
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If it doesn't work, it means that your url is wrong. Fix the url.
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</li>
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</ul>
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</p>
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<h2>Failed to import model - what does that mean?</h2>
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<p>
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It means that an importable file is found, the import process is started, but failed for some reason.
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If the error message doesn't help, please contact your internal support team.
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</p>
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<h2>Why does my model works fine locally, but not from an url?</h2>
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<p>
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Usually it's caused by a <a href="https://developer.mozilla.org/en-US/docs/Web/HTTP/CORS">CORS (Cross-Origin Resource Sharing)</a> policy violation.
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It means that the server that hosts the model doesn't allow requests from a different origin. To resolve this issue, allow CORS requests on the server.
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</p>
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<h1 id="model_display">Model display</h1>
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<h2>Why is my model completely gray?</h2>
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<p>
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Some file formats are coming with no material information (e.g. stl). These models will be visualized
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with a default gray color. You can easily change this color in the settings panel (<i class="icon icon-settings"></i>) on the right.
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</p>
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<p>
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Some file formats are coming in multiple files, and material information can be in a separate file
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(e.g. obj files are usually working with mtl files). Check the files panel for any missing files (<i class="icon icon-missing_files"></i>), and if you
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have the file, import it together with the main file.
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</p>
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<h1 id="model_sharing">Model sharing</h1>
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<h2>Why does sharing fail?</h2>
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<p>
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TellMe模型处理平台 doesn't store models, everything happens in your browser. Sharing possible only if your
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files are coming from an external server. For example you can share a model that is loaded using the
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open url button (<i class="icon icon-open_url"></i>).
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</p>
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<p>
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When you drag and drop a model, or load it using the open button (<i class="icon icon-open"></i>), the model
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is not publicly available, so in this case sharing is not possible.
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</p>
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</div>
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</div>
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</body>
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</html>
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